Further to my review. experience date 06/02 /2023I emailed Louise Cobern sales controller at Bexleyheath this letter on the 17 of July 2023 as of yet have had no reply from her?Dear Louise,My name is Mr Dean Johnson, any future correspondence by any means is to now besent to me. Ms Rhea Johnson is the registered keeper of the above vehicle, but I supplied thefinance and will be moving this complaint forward as the legal owner.Further to your letter dated 30 th of June did you forward our complaint to Mr Jeff Conway?This letter is signed by you and written in the first person. I would have expected a reply from MrConway? This letter is riddled with untruths. This was not and has never been about tyre treaddepth, yes the tyre depth is legal on all the tyres , yes even the one I pointed out to Daniel as worn is3mm, so legal and just on the cusp of the spoticar requirement? This as you well know is aboutdamage to the tyres but you keep trying to change the narrative, the facts are the MOT on29/06 /2022 highlights the damage on the two rear tyres, we purchased the car on the 30/01/2023,and according to your checks the tyres are in good condition. Even though I pointed out the wear on the passenger rear tyre to Daniel. From this he told me and Ms Johnson the tyres would be changed. Subsequently on the 22/05/2023 the tyres are condemned with the same damage as recorded on the MOT at your associate garage at Bromley. Have you an explanation for this? The same with the brake squeal I test drove the car, pointed out the spongy feel and brakesqueal. The story Daniel told us was plausible, we were even shown an invoice for new front brakepads. But that wasn’t the cause of the squeal it has gotten worse especially in reverse, it is a knownfault with the rear brakes, that’s why WJ King Bromley suggested the caliper dampers. Without anyprompting from us. (At a cost of £235)Regarding my email of the 12th of July have you managed to obtain a WJ King complaints procedurefor me , if this request is again ignored I will take it you don’t intent to supply me with one or onedoesn’t exist, and act accordingly.As I understand from previous conversations, you will be taking leave soon. I can see this complaintbeing active for a while. Could you give me the details of who will be fulfilling your role? So we canhave some continuity.I think I have exhausted all options to resolve this issue with you Louise So I have wrote a full explanation of my complaint and the evidence I have and will be forwarding this to The national Conciliation service , Mr Jeff Conway at WJ king group , Mr William King at WJ king group. Mr David Cole group used car manager at WJ king group. , and Laura Stagg at WJ King Group. In addition I have reported WJ king Bexleyheath to trading standards and have left honest reviews at google and Trustpilot.28/07/2023After many months of fruitless correspondence i finally received a reply from Mr Greg Parfitt Group new car sales WJ King agreeing to reimburse us for the £180 we spent and a full check on the brakes at WJ King Bromley. This I accepted by registered post on the 04/08/2023 As of today (21/08/2023) the brake check has been booked but still no payment has been received. Another letter has been sent to Mr Parfitt, close WJ King but no cigar??
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