On April 7th 2026 we visited WJ King in Rochester to exchange our Mercedes into a newer car. We were greeted by one of their sales consultants in the court yard. After deciding to have a closer look at a 2023 Vauxhall Mokka with only 4468 miles on the clock he went inside to get us the keys for the car.
The consultant returned with a disappointing message that we couldn’t have a look inside as the person with all car keys had gone to lunch taking the keys with her.
In the office we made an appointment for Thursday morning, April 9th. The consultant noted all our details and phone number and said that I would get a phone call on Wednesday. This gentleman was friendly and helpful and apologized for the inconvenience.
Having my phone on me, no call all Wednesday but an e-mail from a sales consultant at 17:20 hrs to inform me a test drive had been planned at 13:00 hrs with his colleague “Sunni”.
At 17:52 hrs I replied that I had been waiting for a phone call all day and I was unhappy with the proposed time as we requested an earlier time in the morning but nevertheless I would come as my wife had other appointments.
When I arrived at WJ King in Rochester, I was met by another sales consultant who told me he didn’t know about the test drive. He was looking into the computer telling me that he didn’t hear from me as I didn’t include him in the email. How could I know? I replied to sender.
I handed him my valid Dutch national drivers license that is valid to drive and has never been a problem before for test driving. After checking the DVLA website he took my drivers license to the back office. Coming out the office he told me it’s company policy that they must check this and as I don’t hold a UK license I can’t test drive but I was welcome to make another appointment and bring my wife who then could drive the car.
It’s far from professional and not client friendly I told him and he apologized for the inconvenience.
The sales consultant handed me his business card but I decided not to continue with a time wasting company like this.
Unreliability is one of the key points of car dealers and most certainly this one proves that. They lost a sale.
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WJ King is a trusted, family run business who have been leading the way in car sales for over 60 years. We are one of the fastest growing car dealer groups covering South East London and Kent, across leading automotive manufactures, incorporating Vauxhall, Peugeot, SEAT, CUPRA, Suzuki, Kia and Dacia franchises.
We are an award-winning group who offer outstanding customer service and exceptional value for money. Whatever you or your family motoring needs are, we can help and don’t forget to ask us about special offers.See more
