wlc.ro

Worst rental experience ever

It was our first experience with WLC Rent A Car, and overall it was awful: it took 1.5h to receive a car, we paid more than expected, the fuel level was marked incorrectly in rental agreement, etc.. (see point 8 of review for biggest possible scam).There were lots of fake promises on their website or e-mails, (screenshots attached) I've contacted their support via email. They promised to fix all issues ASAP (although, it is difficult to believe that such big company faces any of these issues for the first time) . So, please leave feedback if you faced similar situations ; ).More details - below:1) We wasted lots of time waiting for WLC agent. It was promised that "WLC RENT agents will meet you on the “Arrivals” area..." No one has met us. No one has called to warn about that. We wasted time, to understand this fact. Then wasted time and money to call and contact them. Then we also had to search for agent not in Arrivals, but in totally different location - outside of Airport's Departures, Parking Lot " A"2) We had to pay extra money for Casco, although website's FAQ section says: "The price shown is the final price you will pay(VAT included) for the rented car. The price includes unlimited number of miles, Casco & RCA insurances, road taxes, 24/7 Assistance, free car replace."When we arrived - worker told, that Casco not included and I must pay money for it. I had bought insurance from my own country for the rental. But this insurance (to work correctly) needs CDW and theft excesses that are part of Casco insurance. They don't have those in rental agreement, although it was promised. When I asked them, where are these numbers in agreement, what are the deductible excesses - nobody, including head office of WLC couldn't tell me this. Scam.3) I paid extra conversion markup to bank, since WLC refused to take my Revolut Credit card. Nowhere on web-site was told that I can't use it. Another money wasting, since only Revolut provide honest coversion rates EUR-> RON (you have to pay for rent in RON)4) Finally we received the car, but when I inspected it after worker did the same, I found out that fuel level was marked wrong (there were 2 fuel tanks in ca: E95 and LPG, but worker marked LPG level in E95 section only ) + no spare tyre or sealant was provided. Fortunately, I noticed all this, and they provided sealant + changed fuel levels in rental agreement.When returning car, there were 3 major issues:5) I got a feeling, that worker in any way tries to squeeze more money out of us, because he even wanted to charge us for washing&cleaning of the car, insisting that he found some dirt on the rubber rugs on the floor. Although, on website there is info, that washing is included in price. I will attach photo of car interior at moment when we returned it.6) The worker who received car, marked in contract (that is in Romanian language, worker knew that I don't speak Romanian language. ) field "murdar si identificarea eventualeror daune este impossibla " ("car is dirty and damage and the identification of possible damages is impossible" ), even without translating what it means and telling ANYTHING to us and just gave to sign the paper, although our car was clean. Before returning the car we washed the car previous evening before going to airport. I will attach the photos of car at the moment we returned it.My question: does this really counts as dirty car, that it is impossible to detect issues?8) the situation from previous point now, after I translated rental agreement, seems more like a scam or fraud, because after we returned car and signed all papers, worker used this car we rented to ride us to airport terminal as shuttle service. This means, he could scratch or damage car on his way there or back, and make this as our fault, due to point 7, and tell later that damages were "under the dirt"!!!! this is really frustrating.I hope this will help to new potential customers to detect all risks early.

Date of experience: Jul 01, 2024