Don't use this company!!!I booked a car with the for the weekend, i paid the cleaning fee online and full insurance.As soon as i got at the aeroport i called them to ask where i need to collect the car from and after several calls a lady answered and said she will let her colleagues know that i am in the aeroport and they will call me. I thought they will drop me the car in the aeroport but wasn't happening. After another 20 minutes i called them again and i asked where i am collecting the car from because no one called me and i would like to take the car which i paid for at a certain time.The lady told me to walk from the arrival terminal to the departures and wait there.Again after 15 minutes i start calling them and they said someone will come and pick me up.As soon as i got to their yard, they gave me a car and told me that i am only allowed to drive 300 km per day and whatever is on top of that i need to pay, i wasnt planning to drive it for so many km anyway but was frustrating because on their website no one is mentioning that. The lady took a contract from the table and she said to me that it doesn't matter if i paid extra fee online when i done the booking for the car to be cleand and to bring the car as clean as possible, i paid for extra insurance for my peace of mind but when she got to the insurance i have been told that the insurance i paid for, covers only the body elements of the car and everything else is my responsibility.The car was older then they said ( only 2 years old cars is saying on their website ) and the gear box was barely working, struggling to shift the gears.As soon as i called them to return the car after 2 days, one of their employees said i can come there but they are very busy and i need to wait if i want to be dropped at the aeroport. I got there and i gave the car for inspection to the man who was in the office at that time and he said he found cigarette ash in the car and few scratches on the driver door. I told him i am not smoking and i was the only one who drove the car but the guy was not listening and after few minutes he came back to me and said i scratched the car and i need to pay for the scratches and for smoking in the car.I showed him the photos of the car from the day i collected and luckily i had a photo with the scratch being there before i took the car.To get at the aeroport and not to lose my flight because of him, i gave him 50 euros for the cigarette ash he said he found in the car and then he was happy enough to drive me to the aeroport, but i didnt get any receipt for the money. I really dont recommend anyone to use this company.
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WLC Rent a Car is one of the most renowned car rental companies in Romania, with over 20 locations in 10 cities across the country. Our fleet includes over 700 vehicles, each no older than 2 years, covering all car categories—from low-cost models to premium vehicles and 8+1 passenger vans. Transparency and customer care are among our core values, proven by the more than 4,000 five-star reviews received on evaluation platforms. Choose safety, comfort and reliability instead of tempting offers that might conceal unpleasant surprises! Choose us to make your journeys authentic and joyful! See more
