Having huge problems with a Kitsune/WNSA claim for a total loss vehicle. All reviews here seem spot on. Not one good review and for a reason. I WOULD NOT USE THIS SERVICE again, I would avoid at all costs. I am being ignored and the whole process has been a nightmare. This company/service should not be in practise if they cannot provide the service they advertise. They are also ignoring my request for a copy of their T&C's in the handling of claims and evaluation of the vehicle. When I eventually got hold of someone which was a miracle they would not give me access to the T&C's and gave no real explanation to why they could not. The only reason I can think of is they know that they have breached their own T&C's and are perhaps blocking people from complaining. False advertisement all over their webpage "stress free" "24/7 service" "customers are prioritised".
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WNS Assistance provides a wide range of claims handling solutions across the UK motor, property and legal claims sectors.