Imagine the worst customer service you've ever encountered, multiplied by ten, and that's what you get with this service. Last year, a Christmas order was canceled without notice. This year, I placed my order on December 1 to avoid issues. The order was fully paid, confirmed, and scheduled for delivery on December 23. Weeks later, I found out—without notification—that the order was on hold due to an unavailable item. I spent over 30 minutes on the phone to cancel that item so the order could proceed and was assured everything was back on track, but it was not. As of December 22, the order still hadn't shipped, and the delivery date was quietly pushed to December 31—after Christmas. At no point did the service inform me of this delay, despite charging my card in full and taking new orders. This is not just a shipping issue; it's a failure in communication, accountability, and basic customer trust.
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