Review Time
Delivered as expected, but it's surprising how much smaller the "super" muffins have become. They no longer justify the price. Now, they are barely larger than a popular brand's muffins and are much more costly. I've been a customer for over a decade, but I may have to reconsider my loyalty.
Imagine the worst customer service you've ever encountered, multiplied by ten, and that's what you get with this service. Last year, a Christmas order was canceled without notice. This year, I placed my order on December 1 to avoid issues. The order was fully paid, confirmed, and scheduled for delivery on December 23. Weeks later, I found out—without notification—that the order was on hold due to an unavailable item. I spent over 30 minutes on the phone to cancel that item so the order could proceed and was assured everything was back on track, but it was not. As of December 22, the order still hadn't shipped, and the delivery date was quietly pushed to December 31—after Christmas. At no point did the service inform me of this delay, despite charging my card in full and taking new orders. This is not just a shipping issue; it's a failure in communication, accountability, and basic customer trust.
I attempted to get clarification on whether I could purchase 2 packages of English muffins instead of 4. I was redirected through AI and then to a so-called human assistant who provided a lengthy explanation about the complexity of my issue. This service used to be better, but they have now lost a customer.
Shipping was expensive and took far too long. My order sat at a shipping facility for a week, and when I contacted the support team, I received no help or resolution. I will not be purchasing holiday gifts from this service again, as their customer support was slow and unhelpful.
Shipping was costly and significantly delayed. My order sat in a shipping facility for a week, and when I reached out to the company, I received no help or resolution. I won't order holiday gifts from this service again, as their customer support was slow and unhelpful.
What a letdown! I used to be a loyal customer who enjoyed gifting these products. The first year, we were impressed by the size and quality of the English muffins. However, this year, we received a package that was a far cry from what we expected. The quantity has decreased from 6 muffins to 5, and now to just 4, which are mediocre at best. These muffins are no better than what you can find at a local grocery store. After reading other reviews, it seems I’m not alone in my disappointment. I don't understand why a once-superior product has been compromised. Instead of cutting corners, why not maintain quality? I will seek alternatives that hopefully provide what this service used to.
I have been a customer for over 25 years, regularly ordering gifts during the holiday season. This year, I've been trying for over three weeks to place a large order, but I can't get through by phone, as there aren't enough staff to handle requests. The email I had for my usual representative bounced back, indicating they are on leave, and the alternative email provided has not responded to my numerous attempts.
I paid extra for my order to be delivered specifically on December 23rd, incurring a shipping fee of $132.30. This breakfast was meant for my family to enjoy together on Christmas morning. I just found out it was delivered a week early! They won't be able to preserve everything I sent for that long! I am extremely disappointed and will not order from this service again.
This was my first and last time ordering. If you're okay with your order not arriving on time, even after paying extra for guaranteed delivery, then maybe it's worth it. I spent an hour texting customer service, trying to get my order resent, a shipping refund, and a complimentary item sent to the recipient to compensate for my gift not arriving for a funeral. Promises were made, but they couldn't even direct me to someone who could help. They did not resolve the issue! I will never use them again.
I ordered some English muffins as a gift on December 8. I noticed FedEx hadn't received the package by December 13. When I called customer service, the agent struggled to understand English and had trouble with my order number. After 26 minutes on the phone, I finally reached a supervisor who provided the correct information, but it took far too long. I would advise against ordering from this service.
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Wolferman's has a tradition of fine baking. Shop our famous English muffins, breakfast gift baskets, gourmet bakery and more breakfast & brunch gifts today.
