I was billed twice for renewing my Celebrations Passport membership on December 16, 2024. When I brought it to Wolferman's attention, they cancelled the membership--both of them, so that I no longer had the benefits of the Celebrations Passport. I didn't realize they had cancelled both of them until yesterday, when I tried to place an order and was charged shipping. When I called, chatted, and otherwise notified Wolferman's of this action, totally their fault, what the "Customer Care" agent offered me was for me to purchase another renewal of the Celebrations Passport at a reduced cost, a 3rd one, which means I would now be paying for 3 memberships, two originally paid for back in December, one which they refunded, and yesterday a completely new one. That was the "Only thing they could offer me," and they still only said, "I understand," and refused to comp my membership or offer me anything else, even though the mistake was theirs from the beginning. This agent supposedly checked with a supervisor and still did not satisfy me, the customer. I have been a longtime customer of Wolferman's, and this treatment is unacceptable. If I could give a lower star than 1, I would!
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