A. Unauthorized Renewal & Lack of Notice 1. My annual subscription renewed automatically without any prior notification about the charge. 2. This lack of notice violates merchant rules for annual subscriptions, which require a reminder 7 to 30 days before billing and goes against guidelines for unfair market practices. B. Denial of Refund & Escalation 3. I contacted support immediately to cancel and request a refund, as I hadn’t used the service. The agent refused, citing "procedures", even though correcting this would cost the company nothing. 4. I asked to speak to a manager multiple times, but the agent denied this request, stating that "any other consultant will handle it the same way", blocking my path to a solution. D. Conclusion 5. The company takes your money easily but refuses to follow basic consumer protection laws. I advise against their subscription service if you choose to use their platform.
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