Review Time
Unauthorized Renewal & Lack of Notification 1. My annual subscription renewed automatically without any prior notice about the impending charge. 2. This oversight breaches merchant rules for annual subscriptions, which require a reminder 7 to 30 days before billing, and goes against guidelines regarding unfair market practices. B. Denial of Refund & Escalation 3. I reached out to the support team right after the charge to cancel and request a refund, as I hadn’t used the service. The representative refused, citing "procedures", despite there being no cost to the company to fix this. 4. I repeatedly asked to escalate the issue to a manager. The representative denied this request, claiming that "any other consultant will handle it the same way", effectively blocking me from a resolution. D. Conclusion 5. The company is quick to take your money but unwilling to adhere to basic consumer protection laws. I advise against their subscription service if you choose to use their platform.
This is my first review ever. I ordered items worth over 1000Kr from a local supermarket, but only received a third of my order. After over 3 hours of chatting with two different representatives, no one could explain what happened. I was told there were two couriers for my delivery, but they didn't know what happened to the second one. Essentially, one of the couriers seems to have taken off with my order! After two hours and two support agents, there's still no resolution, and they can't even calculate how much they need to refund me. I chose this service for quick delivery, but now I'm deleting the app. Another platform is much more reliable and has actual support available. Terrible customer service.
A. Unauthorized Renewal & Lack of Notice 1. My annual subscription renewed automatically without any prior notification about the charge. 2. This lack of notice violates merchant rules for annual subscriptions, which require a reminder 7 to 30 days before billing and goes against guidelines for unfair market practices. B. Denial of Refund & Escalation 3. I contacted support immediately to cancel and request a refund, as I hadn’t used the service. The agent refused, citing "procedures", even though correcting this would cost the company nothing. 4. I asked to speak to a manager multiple times, but the agent denied this request, stating that "any other consultant will handle it the same way", blocking my path to a solution. D. Conclusion 5. The company takes your money easily but refuses to follow basic consumer protection laws. I advise against their subscription service if you choose to use their platform.
By drastically reducing delivery pay to unacceptable levels, the company has driven away experienced couriers, forcing them to find better-paying jobs. As a result, the platform is now staffed by inexperienced workers, many of whom don't know how much couriers were paid prior to this change. The decline in service quality is a direct result of this decision. It's a short-sighted move for any serious company to compromise its workforce quality and expect long-term success.
I’ve been a loyal customer for 8 years, with nearly 500 orders. Today, the service informed me that my account is permanently locked, without any warning, explanation, or opportunity for appeal. I received a generic message stating the decision is based on various factors, and they refuse to provide further details. This is not customer service; it’s corporate cowardice. If I did something wrong, I deserve to know. After years of loyalty, I feel disposable. This platform has lost my trust completely.
The delivery times shown in the app are misleading. Initially, it states 25-35 minutes, but after placing my order, it changes to 40-50 minutes, and the actual delivery ends up being 75 minutes. They should provide honest delivery times instead of overly optimistic estimates.
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