By drastically reducing delivery pay to unacceptable levels, the company has driven away experienced couriers, forcing them to find better-paying jobs. As a result, the platform is now staffed by inexperienced workers, many of whom don't know how much couriers were paid prior to this change. The decline in service quality is a direct result of this decision. It's a short-sighted move for any serious company to compromise its workforce quality and expect long-term success.
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