I’ve been a loyal customer for 8 years, with nearly 500 orders. Today, the service informed me that my account is permanently locked, without any warning, explanation, or opportunity for appeal. I received a generic message stating the decision is based on various factors, and they refuse to provide further details. This is not customer service; it’s corporate cowardice. If I did something wrong, I deserve to know. After years of loyalty, I feel disposable. This platform has lost my trust completely.
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