Unauthorized Renewal & Lack of Notification 1. My annual subscription renewed automatically without any prior notice about the impending charge. 2. This oversight breaches merchant rules for annual subscriptions, which require a reminder 7 to 30 days before billing, and goes against guidelines regarding unfair market practices. B. Denial of Refund & Escalation 3. I reached out to the support team right after the charge to cancel and request a refund, as I hadn’t used the service. The representative refused, citing "procedures", despite there being no cost to the company to fix this. 4. I repeatedly asked to escalate the issue to a manager. The representative denied this request, claiming that "any other consultant will handle it the same way", effectively blocking me from a resolution. D. Conclusion 5. The company is quick to take your money but unwilling to adhere to basic consumer protection laws. I advise against their subscription service if you choose to use their platform.
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