As a long-time customer, today's experience made it evident that the service lacks respect for its users. I made a minor address error and reached out promptly, but the initial response from the support team was alarmingly slow, almost as if they were stalling until it was too late to assist. Things took a turn for the worse when I was referred to the 'Shift Leads.' This was the worst customer service experience I have ever encountered. I was treated like just another number, receiving generic, copy-paste responses that failed to address my issues. There was no genuine care or help offered. I feel frustrated with myself for remaining loyal to a platform that shows such blatant disregard for its customers. I plan to pursue every available complaint option and legal recourse in my country.
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