I experienced a significant technical issue with the app that resulted in receiving and being charged for an incorrect meal. Despite selecting a Chicken Fajita wrap, the system processed my order as an American Steakhouse wrap instead. I can verify this was not user error, as checking my "Recent Orders" – which automatically populates based on previous selections – shows the Chicken Fajita wrap with my preferred options, not the steakhouse wrap that was delivered.Upon reporting this to customer support, I was offered only €4 in store credit against a €22 order. I escalated the issue to three different support representatives, investing considerable time trying to resolve the situation. Their justification for not providing a full refund was that they couldn't replicate the bug internally. However, the inability to reproduce a technical issue doesn't invalidate a customer's experience, especially from a long-standing user like myself who has placed hundreds of orders without previous incidents.This unsatisfactory handling of the situation has led me to cancel my Wolt+ subscription. Once my remaining credits are used, I will discontinue using their service entirely.
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