We contacted customer service before the order was cancelled to ask for a small change — no one said anything. No warning. No notice. Then, after more than an hour of waiting, I had to ask myself where the food was, only to be told the order had been cancelled due to a suspected violation.Really? If there was an issue, why didn’t anyone mention it earlier — especially when we were already talking to support?The result?A pregnant woman left without food.Money charged immediately, refund in “5 days”.No food, no apology, no immediate solution.Had to pay again to order elsewhere and wait another hour.This is not just bad service. It’s negligent, disrespectful, and unacceptable.Wolt is not a platform you can trust. Never again. Edit: The day after my order was cancelled and I was told I violated Wolt’s terms, I was informed by another support agent that I could actually use my account and bonuses without any problem.This clear contradiction highlights a serious failure in communication and customer care.Being wrongly accused and denied service, only to be told later it was a mistake, is unacceptable.Wolt needs to take responsibility for this mishandling and improve its support.
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