It's the customer service, it's just so awful in so many ways. Like it's designed to wear you down until you give up. And the bloody emojis they use like smiley and prayers hands as they basically tell you they'll be doing literally nothing about your freezing cold food or the melted ice cream with ketchup portions swimming in it but will be keeping all your money. Horrible. It's meant to be a service to help not cause an evening of waiting, being told they are too busy to redeliver, having to throw a load of food away and buy a new dinner elsewhere. Awful.
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