I placed an order on Wolt for myself and my family consisting of three meals in one order.After waiting for about 1 hour and 30 minutes, the order finally arrived — but one meal was missing. Only two meals were delivered.Two meals for three people is not acceptable. It is unreasonable to expect one person to sit hungry while others eat. I contacted customer support and asked to return the entire order.After wasting a significant amount of time with support, I was clearly told that: • They would not follow up with the restaurant • They were not able to even contact the restaurant • They would not send a courier back because it would be a cost and a loss for them • They would only issue a refund for the missing itemWhat made this even worse: • The refund amount was less than what I originally paid for that item • There was zero effort to properly resolve the issue or ensure customer satisfaction • The final response from support was basically: “This is how it is.”By the time this was “resolved,” the remaining food had gone completely cold and was no longer usable. I ended up throwing the food in the trash and had to place a new order through a different food delivery app so my family could actually eat.This experience was unprofessional, unfair, and extremely disappointing.As a result: • I cancelled my Wolt+ subscription • I will never use this platform again • I will actively discourage friends and family from using WoltI am posting this review, so others do not have to experience the terrible service and financial loss that Wolt caused me.If anything goes wrong with your order, it is very clear that Wolt’s support does not stand with the customer and prioritizes minimizing its own costs instead.
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