Our experience has been terrible. What an annoying gift to manage!We exchanged it for a stay in the hotel La casa del Patriarca in Valencia but it's been months the hotel has been giving us all sorts of excuses to never confirm the booking! It's been months!!! In the wonderbox site our reservation is shown as "used" and terminated. But we never stayed in the hotel. And I keep writing and calling them... And getting frustrated, with no resolution. On the other hand, wonderbox replies to my emails with copy and paste answers that have nothing to do with my case. And there is no human response in the call center. Es todo esto una grande estafa?????
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