This service advertises a “3-day free trial”, but in my experience, the trial was never actually provided.
I subscribed late at night (AEST) after being clearly shown that billing would start after the trial period. I only entered my card details for trial access.
However, my card was charged immediately, before the stated billing date.
I tested the product briefly and found it not fit for purpose. The “digital human” feature produced distorted faces, inaccurate results, and output that was completely unusable. Many free tools online deliver better results.
Within 30 minutes of subscribing, I contacted customer support to request a refund.
The refund system did not work, and customer support later replied with a template response stating that my request was “not compliant with the refund policy”.
I then followed their official cancellation process, only to discover that:
The subscription cannot be cancelled for the current period, and
“Cancellation” only applies to the next year, meaning the charge is unavoidable once your card details are entered.
This makes the advertised free trial meaningless.
There is also no option to remove stored card details, only to update them, which creates ongoing billing risk.
This feels like a deliberately misleading subscription design.
I would strongly advise others to avoid entering payment details unless they are prepared for an immediate, non-refundable charge.
I am now disputing the transaction through my bank.
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