I’m unsure why others have had such negative experiences, but I’ve ordered from them three times since last October without any issues. The lip stain performs similarly to another popular brand if you're familiar with it. Keeping a gloss on helps it last longer; otherwise, it may need reapplication. I also really like their eyeliner and mascara. While the eyeliner may not last a full 24 hours without showing some wear, it outperforms many others I've tried. I plan to keep ordering from them.
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