Love the concept, but have had a poor experience overall which is frustrating and disappointing. Ordered lots of chocolate for Christmas gifts, and some was sold as one thing when the ingredients label on the product when it arrived, said another. Specifically, I was sent a very cheap product with 46% sugar (and less than 10% cocoa) and not the 46% cocoa advertised. Making it poor value for money for a cheap product, and potentially dangerously missold - when low sugar was selected specifically for dietary reqs.
Customer service was initially polite but reluctant to refund until I pointed out the law. (was happy to send back the wrong items but that option was declined). Ingredients lists really do need to be posted clearly online, so that it's transparent what is being ordered and the customer can be sure that ingredients are appropriate.
I gave them a second go a couple of weeks ago for some valentines chocs, and really disappointingly had the same issue: What was sold as a product with a high percentage of cocoa content was in fact something with a high percentage of sugar. There was thankfully no quibble with a refund his second time, but clearly the company hasn't applied any measure of respect for customers since the first time this happened - hence my review. Because it's important to get right.
I don't want to think Wonky are working on the assumption that most customers simply won't notice the miss selling, so they can get away with charging premium prices for inferior products ((I can buy 100gm of high cocoa content choco for less than 90p in most supermarkets so why would anyone pay £2.50 for a vastly poorer product full of sugar and with barely any cocoa??)) .... But the evidence isn't giving many other explanations. Come on people - we want you to be successful by being Better!
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