My ex girlfriend had my banking information somehow and was using my debit card to buy stuff. I went to the Woodforest here in town told them I would like that account to be closed and a new Account to be opened with a new card. They gave me a new account and card but never did close the old account. They had also given me A new card for the old account. I’ve never even used the old account Since then and I keep getting charges on the account. Well eventually that account did end up getting closed and today I got paid and the greedy Woodforest crooks took The money that I need to pay my bills and feed my family and offset it to the closed account that had a balance of $0.00. I am beyond pissed and as soon as I can get to a different bank I will be opening a New account and closing Woodforest. This is a Mickey Mouse bank with the worst customer service I have personally ever seen. If I were you I wouldn’t even let the thought of opening an account here cross your mind
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Woodforest is a community bank built upon the needs of the customers we serve. We are committed to earning customer loyalty by offering the highest level of customer service as well as competitive products and services by employees who are fair, responsive, and professional.
