My experience was mostly positive, but I've been trying to figure why the smell from my logs is so strong, they worked with me for bit then just quit. So as a consequence I'm stuck with a 1300 dollar log set that is totally unusable, thus the 2 star rating. Should be some kind of warranty on a purchase of this size. I suggest working with someone in your area for these things, they can send someone out to fix any problems.
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At Woodland Direct, we're committed to providing you with an enjoyable shopping experience. We support our products with informative learning content, accessible product demonstration videos, and extensive image galleries. We've also designed our shipping policy to serve you. All products priced at $99 and up will ship to you at no additional cost, while orders under $99 ship at a flat rate of $9.99. Woodland Direct has over 25 years of experience in the hearth industry - and we aim to target this knowledge to help guide you in product installation and use. From our unique custom designs to the hottest trends in the industry, Woodland Direct is your one-stop shop for all hearth and home products. Check out our track record of customer satisfaction to prove it!See more
