Woods Story’s checkout and shipping policy are extremely misleading.
Their website clearly states “Free shipping worldwide” and “Free shipping on orders over USD 50.” My order exceeded USD 50, yet I was still charged USD 17.90 for shipping at checkout. This directly contradicts their own published policy and is unacceptable.
What makes the situation worse is that the order could not be canceled even though it had not been shipped, and customer service has completely ignored my emails. I contacted them multiple times and received no response at all.
In addition, the checkout process itself was problematic and incomplete. I was unable to add all the items I originally intended to purchase due to website issues, no discount code was applied, and the payment went through without any OTP or standard credit card verification, which is very concerning.
Overall, this has been a frustrating and untrustworthy shopping experience:
misleading shipping claims, unexpected charges, no cancellation option, and unresponsive customer service.
I would not recommend Woods Story unless these issues are clearly addressed.
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Founded in Ukraine in 2020, Woods Story is dedicated to creating handcrafted wooden puzzles and posters that bring imagination to life. With a commitment to quality and artistry, we’ve designed unique pieces inspired by some of the world’s most beloved stories and characters. As a licensed partner of Warner Bros., our collections feature iconic themes from Harry Potter, Game of Thrones, Tom & Jerry, Rick and Morty, and more.See more
