Review Time
Woods Story’s checkout and shipping policy are extremely misleading.
Their website clearly states “Free shipping worldwide” and “Free shipping on orders over USD 50.” My order exceeded USD 50, yet I was still charged USD 17.90 for shipping at checkout. This directly contradicts their own published policy and is unacceptable.
What makes the situation worse is that the order could not be canceled even though it had not been shipped, and customer service has completely ignored my emails. I contacted them multiple times and received no response at all.
In addition, the checkout process itself was problematic and incomplete. I was unable to add all the items I originally intended to purchase due to website issues, no discount code was applied, and the payment went through without any OTP or standard credit card verification, which is very concerning.
Overall, this has been a frustrating and untrustworthy shopping experience:
misleading shipping claims, unexpected charges, no cancellation option, and unresponsive customer service.
I would not recommend Woods Story unless these issues are clearly addressed.
Woods Story’s checkout and shipping policy are extremely misleading.Their website clearly states “Free shipping worldwide” and “Free shipping on orders over USD 50.” My order exceeded USD 50, yet I was still charged USD 17.90 for shipping at checkout. This directly contradicts their own published policy and is unacceptable.What makes the situation worse is that the order could not be canceled even though it had not been shipped, and customer service has completely ignored my emails. I contacted them multiple times and received no response at all.In addition, the checkout process itself was problematic and incomplete. I was unable to add all the items I originally intended to purchase due to website issues, no discount code was applied, and the payment went through without any OTP or standard credit card verification, which is very concerning.Overall, this has been a frustrating and untrustworthy shopping experience:misleading shipping claims, unexpected charges, no cancellation option, and unresponsive customer service.I would not recommend Woods Story unless these issues are clearly addressed.
Received my order just in time… and SO impressed with the quality and presentation! Beautifully done! Used my own picture and they reproduced it just right. Box is a wonderful bonus design. I would love to see a couple other choices for the whimsy puzzle pieces, (I only have cats and horses) but a small request that really doesn’t take away from the lovely design of the product.Company was kind and clear when I reached out to them and responded within 36 hrs(there is a big time difference!) or less. Price was better than other companies for buying 2. The only caveat for consumers would be to take the extra time to order well in advance: the puzzles come from overseas, and extra time is needed to clear the complex customs (eye roll here). So I would suggest 4 weeks to be certain of arriving on time, and be pleasantly surprised when it comes early. I will definitely order another… after the holidays. Thank you, puzzle people!
Update: I did receive the puzzles. It did take awhile to receive, but the puzzles were really well made and nice. I would purchase from here again.I ordered 2 puzzles on the 10th of December. The USPS has been awaiting the item since the 16th. Still no update. I have emailed the company twice with no response.
My puzzles arrived and the quality (and wood smell!) is fantastic! Definitely right up there with the highest quality wood puzzles I have had. The jig cut is challenging and the hidden shape pieces have been fun. I will definitely be ordering again! Shipping update:After an initial delay of a week to respond to my email requesting status, the seller has been very communicative and has explained the current challenges shipping from Ukraine, which is completely understandable. I have recommended they attempt to provide international shipping progress updates in the future to minimize confusion and help set expectations on arrival time. From order to delivery was a little over 6 weeks, which is completely fine for me, but setting expectations would be wise.
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Founded in Ukraine in 2020, Woods Story is dedicated to creating handcrafted wooden puzzles and posters that bring imagination to life. With a commitment to quality and artistry, we’ve designed unique pieces inspired by some of the world’s most beloved stories and characters. As a licensed partner of Warner Bros., our collections feature iconic themes from Harry Potter, Game of Thrones, Tom & Jerry, Rick and Morty, and more.See more
