If I could rate this experience lower than zero, I would. The customer service I received from this company was appalling. When I shared my concerns about the dangerously defective product they sent—thankfully, I removed it from my dog before he could ingest any of it, as it was meant for heavy chewers—they never once inquired about my dog's well-being. When I expressed my wish to cancel the subscription due to this issue, all I got was a message stating they would cancel the renewal but continue to charge me until the current subscription ends. There was absolutely no concern for my dog, who is a Certified Service Dog; they only seemed interested in the money. After their internal review, my credit card company has offered to assist me in disputing the charges monthly, if needed. I plan to refuse delivery of any future boxes sent by the seller and will do so as long as they persist in pursuing payment, which they have done for the second month now. To reiterate: NOT A SINGLE WORD OF CONCERN FOR MY DOG'S SAFETY REGARDING THE PRODUCT THEY PROVIDED. THEY ONLY CARE ABOUT GETTING PAID. HEARTLESS.
Claim your business profile now and gain access to all features and respond to customer reviews.
