I took up an introductory 4 week offer. I found the first few weeks reasonably helpful and was under the impression that all I purchased was a 4 week training period. There was no clear instructions that an auto renewal would continue after the 4 week period. Instead, they continued charging me for 6 months before I realised the transactions were on my account, after reviewing my bank statement for something unrelated. I contacted Woofz and asked for a refund as I had not used the training past the 4 weeks, and with conversion costs to Australia, it added up to $300 of unused subscription that I had no idea was occurring. I was hit with a brick wall, with their customer service suggesting that it’s clearly outlined when you sign up and them refusing to refund any money. I asked them to review that decision, and spelled out my disappointment and frustration, explaining that I had no idea it was continuing and had not used the training past the first 4 weeks, which was also evident on the app. They again refused. I asked them to escalate it and received an email days later telling me that they would not consider a refund and that was that.
This company is absolutely disgusting and I would warn anyone considering using them to find something else. From reading other complaints, this is a common theme from Woofz, with multiple complaints for the same issue and them refusing to refund any money for unused services. They claim to clearly spell out that a subscription would continue which is a straight out lie. It’s hidden in fine print somewhere that’s not picked up by the purchaser, and yet they continue to rip people off, even after multiple complaints. They are a total scam and I suggest everyone to stay away.
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Let’s start with the basics – we love dogs. And this love is what forms the foundation of Woofz. It’s what informs every decision we make as a team and as a business. Without love, we’d never be able to build the world’s first dog training app that’s 100% dog-centric.
