I’ve updated my star rating to reflect the outstanding service from a representative. She went above and beyond to arrange a reliable courier instead of the usual one and quickly sent a replacement. She also coordinated a return when both my missing package and the replacement arrived on the same day! Thank you for your help…original review below…The company uses a questionable courier! I received a notification that my package was delivered, yet there was no package. No way to contact the courier, as they are notoriously unresponsive. No way to reach the company either, since all email addresses are ‘do not reply’. Their kits are pricey, and I have nothing to show for it.
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