I initially visited the Woolworths store near South Beach to purchase two lamps. As they were not available in-store, I was advised to place the order online. I did so using my South African number (data-only) and confirmed my hotel address for delivery. I also added a special instruction requesting that the items be left at the hotel reception, and I informed the hotel staff to expect the delivery. Since I was travelling back to my country soon, I paid an additional R75 for express delivery.However, the order never arrived. The tracking status showed “out for delivery” and later “incorrect address,” even though the address was correct. I contacted the help line multiple times:On the first day, I was told the courier would be advised.On the second day, the first operator put me on hold for over 20 minutes and then disconnected. When I called again, the same thing happened with a second operator.On my third attempt, the operator was helpful. She called me back and suggested that, given the urgency, I go directly to the warehouse to collect the package.I travelled to the warehouse myself but was not told who to contact. After considerable inconvenience, I eventually located the Skynet office and managed to collect my order.This entire experience was extremely disappointing, especially considering that I paid for express delivery.
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Woolworths Holdings Limited is a South Africa-based multinational retail company that owns the South African retail chain Woolworths, and Australian retailers David Jones and Country Road Group.
