Review Time
The Values on their website of which CUSTOMER FIRST is a lie! I fell in their Cavendish store in August 2025 and injured my head and my back. I had medical and X-ray expenses that they refused to pay. When I asked for the footage of the incident they sent footage that only showing me walking to the aisle where I fell, nothing of the actual incident. they took their own time to communicate with me and you cannot get through to anyone higher than the clan in headoffice. I am still hurt the way I was treated as a loyal customer.
My wife and I visited the W@A store Capetown on January 27 ,I had a accident with store display stand I caught my little toe cut it , theres no first aider in the store , they just give me a plaster , The customer service was to contact me, but never did , went back to store once more , give them my phone number email , still no contact ,, I called them I got no apology, no offer of a good will gesture very poor and upsetting
I brought a award winning cooked turkey breast for xmas in early november 2025. The instructions said keep in fridge 1-5 degress with use-by date 26.12.25 which I did. I was wondering how this would keep so long in the fridge but I trusted the instructions as it was vacuumed sealed. Well on xmas day I took it out to warm up and what did I see there was air in the wrapping I knew it was off. I inspected it carefully to see if there was any hokes in the plastic that I may have done when storing it, there was none. My husband took it back the next day to get a refund. No refund was given instead he as able to buy more food which I did not want especially the day after xmas with all the left overs you have. Very dissappointed with woolies for your customer service and for spoiling our xmas lunch
Called in early to do our shopping could not find a standard trolley anywhere lots of big ones which we had to use but so awkward and so big when we got to our car there was all the standard trolleys all over the car park this is a situation that needs to be sorted and I would think not a hard problem to solve.
In all the years I've been shopping with Woolworths online this is the first time I've felt valued a customer.I want to specifically thank Thabiso, one of the online shopping managers in Cresta Mall. What an amazing experience I had with him handling my order issues.He is an exceptional manager and person - gave me a swift resolution and there were no endless calls and emails back and forth like what I'm used to having dealt with useless Woolworths staff over the years. This is a first for me and it's renewed my faith in Woolworths customer support. If Woolworths know what's good for them they will have him train all their staff nationally. Thank you Thabiso.
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Woolworths Holdings Limited is a South Africa-based multinational retail company that owns the South African retail chain Woolworths, and Australian retailers David Jones and Country Road Group.
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