They delivered the incorrect product but have made it my problem and something they’ve no intention of fixing the issue. The item cost R2130 so not that cheap but, as I expected the correct product, I threw the despatch note away before opening the package and seeing the wrong product. So despite a detailed invoice they will not do anything about it - it seems there is only 1 despatch note and only 1. Impossible to print a copy. Then the incompetent unfriendly “customer service” individual declared that the images of the product and an image of the barcode could not be opened in their email. They asked for these photographs which I took with my iPhone and attached the resulting JPEG files to my email. He then started insisting on PDF files ( never before mentioned) so he would not do anything. Their error but my problem and basically I could get f...d ( poetic license but accurate)
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Woolworths Holdings Limited is a South Africa-based multinational retail company that owns the South African retail chain Woolworths, and Australian retailers David Jones and Country Road Group.
