I stopped by a local store on my way back from church and picked up some items. However, when I got to the car and started unloading, I found a pack of strawberries that were wet, and upon inspection, some were spoiled. I returned the pack to the counter. The representative refunded my money and suggested I buy another pack. I did, but had to wait in line again to pay. I think management should instruct staff to have customers get another pack before returning to the counter, as this is the procedure at other places. This way, customers would feel more satisfied and not waste time in the queue again.
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