Review Time
1st ever home delivery had 3 items wrong (raw prawns instead of cooked as ordered.
Rang and got sorted promised delivery same day between 2pm and 5pm , its now 10 am next day and still no delivery.
Just go off phone with Consumer Affairs after filing a complaint.
On 23 January, we discovered a delivery that we hadn't ordered (we never use home delivery). We were at home and have a doorbell. A bag labeled as chilled was left in direct sunlight in temperatures around 35 degrees Celsius, clearly visible from the road. I attempted to reach out to the local supermarket, but faced an automated answering service. After navigating through several options, I was informed of a minimum 30-minute wait, only to be disconnected after about 5 minutes. I tried repeatedly for over 30 minutes, enduring their promotional messages. Eventually, we gave up, loaded the bags into the car, and returned them. I received little acknowledgment, only to be told it was likely a scam. Someone orders, pays, and waits for delivery, and this is somehow a scam against the supermarket? What's the point?
I purchased some dog straps recently, and they had an unpleasant odor. My dog refused to eat them, even though she had enjoyed them before. I called the number on the package, which promised a refund if I was not fully satisfied. However, the representative insisted that I needed to agree to share my details with others, which felt like a tactic to deter complaints. I was taken aback and ended the call. A message at the start warned that if customers were abusive, they would hang up, indicating that they may deal with many unhappy clients. It felt like a poor approach to customer service.
One star is the lowest I can give, as zero isn't an option. Even if you overlook how poorly they treat their suppliers, the selection for customers is extremely limited, mostly between their low-quality brand and a few decent products. This is by far the worst supermarket I've encountered in the area. Additionally, it was disgustingly dirty; I felt the need to shower as soon as I got home.
The experience at this location has significantly deteriorated. My partner was unable to find the two capsicums I requested during a recent shopping trip, nor could he locate three packham pears. Instead, he brought back a large prepackaged bag of oversized capsicums, two of which were black and rotten inside. The so-called 'box of pears' had damaged and bruised fruit underneath. Why are we no longer able to purchase single items, and why is there pressure to buy in bulk? This issue is becoming increasingly frequent. I will no longer shop here. There's usually only one checkout open, even during busy times, and it's often staffed by someone who seems completely disinterested. I refuse to process my own shopping through self-service and be treated like a criminal. Additionally, the 'DOLE' pineapple currently being sold, which has replaced the Golden Circle, is absolutely terrible—woody, tasteless, and unpleasant! Is this really benefiting your bottom line? Another customer nearby expressed similar frustrations last week. There seems to be a lack of regard for long-time patrons. The overall appearance of the store feels worn and unwelcoming.
Westpoint's quality has really declined. My partner couldn't find the two capsicums I requested during shopping, nor the three packham pears. Instead, he brought back a large prepacked bag of oversized capsicums, two of which were black and rotten inside. The box of pears had damaged and bruised fruit underneath. Why can't we purchase single items anymore? It seems we're being forced to buy in bulk, which is frustrating. This issue is becoming more frequent. I'm done shopping there. There's usually only one checkout open, even during busy hours, often manned by someone disinterested. I refuse to self-checkout and be treated like a criminal. Additionally, the pineapple being sold now is terrible—woody, tasteless, and disgusting! Does this really benefit your bottom line? Another customer nearby echoed this sentiment last week. She was also disappointed by the lack of concern for loyal customers. The entire store feels tired and uninviting.
I stopped by a local store on my way back from church and picked up some items. However, when I got to the car and started unloading, I found a pack of strawberries that were wet, and upon inspection, some were spoiled. I returned the pack to the counter. The representative refunded my money and suggested I buy another pack. I did, but had to wait in line again to pay. I think management should instruct staff to have customers get another pack before returning to the counter, as this is the procedure at other places. This way, customers would feel more satisfied and not waste time in the queue again.
I've been using online shopping for convenience and don't mind the prices or delivery fees due to the bulk orders I place. However, I'm often missing items in my recent orders, which is incredibly annoying! I hope this issue can be resolved soon.
This is the second time in a few months that my frozen food order was missing. The delivery driver informed us of this and said we would be contacted, but that never happened, so we had to call customer service. We weren't offered a re-delivery, only a refund, which was fine, but it forced us to change our dinner plans.
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