I purchased some dog straps recently, and they had an unpleasant odor. My dog refused to eat them, even though she had enjoyed them before. I called the number on the package, which promised a refund if I was not fully satisfied. However, the representative insisted that I needed to agree to share my details with others, which felt like a tactic to deter complaints. I was taken aback and ended the call. A message at the start warned that if customers were abusive, they would hang up, indicating that they may deal with many unhappy clients. It felt like a poor approach to customer service.
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