woolworths.com.au

1.8
1.8 Based on 534 reviews

...

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Gwendolyn Ross
Delivery Mistake and Poor Customer Service

On 23 January, we discovered a delivery that we hadn't ordered (we never use home delivery). We were at home and have a doorbell. A bag labeled as chilled was left in direct sunlight in temperatures around 35 degrees Celsius, clearly visible from the road. I attempted to reach out to the local supermarket, but faced an automated answering service. After navigating through several options, I was informed of a minimum 30-minute wait, only to be disconnected after about 5 minutes. I tried repeatedly for over 30 minutes, enduring their promotional messages. Eventually, we gave up, loaded the bags into the car, and returned them. I received little acknowledgment, only to be told it was likely a scam. Someone orders, pays, and waits for delivery, and this is somehow a scam against the supermarket? What's the point?

1
Date of experience: Jan 24, 2026

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