My experience has been quite disappointing. I ordered a large screen as a birthday gift, which arrived about a week later but was dead on arrival. I reached out to support (only via email), and they requested pictures to confirm I hadn't caused any damage. I sent the pictures immediately, showing no physical issues. They agreed to send a courier for return, which was done the same day. The screen reached them by Monday, and when I followed up on Tuesday, I was informed about a backlog and that testing hadn't begun. I kept following up for a week and consistently heard about the backlog. Eventually, they confirmed the issue was as described, but the screen needed to be sent to a warranty agent for further testing. It’s been another week, and I still haven’t received a replacement. I advise against supporting this company, as returns seem to be a struggle.
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