Contacted Worcester Bosch as we had no hot water after an external leak on a shared supply pipe. We did contact a gas engineer prior, however, didn't have a clue when he saw the boiler. The only way we had got hot water was if we put the heating on. Engineer Mark popped over on Monday after making contact on Friday. He was very polite and was familiar with the boiler, despite being 20 years old and he knew the previous owner of the property, due to servicing it in the past. The boiler required a couple of parts, which due to the boiler age may not be available. Mark chased this up with his team and parts were ordered. Mark kept us in the loop and booked us back in to get it fixed. Messaged us on the day to say on his way. Again, Mark was very polite and knowledgeable, we had a chat on what the parts were and how they worked. Mark changed the parts and the boiler now works like a dream. We have now hot water without having to put the heating on just for the sake of getting hot water. So grateful, as its freezing outside (and snowing) and now not dreading turning the tap on! Just wanted to say a massive thank you to Mark and Worcester Bosch for making a 20 year old plus boiler work like it's new and Mark personally, thankyou!
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Millions of people across the UK rely on Worcester for their heating and hot water. Our reputation amongst the installation trade is second to none and we are backed up by market leading customer service and fantastic guarantees.
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