I had previously used this service three times with satisfaction, but this year has been a complete nightmare. I requested the conversion of my 369-page manuscript into an eBook, which was already published in paperback. It contained numerous figures, photos, and references. Upon the first revision, I noticed several issues: 1) the author's name was missing from the first page, 2) entire sentences were omitted multiple times, and 3) the figures and photos were blurry, lacking the sharpness of the original manuscript. The conversion from Word to ePub was poorly executed. I returned it immediately for corrections. After ten days, I received a second revision. The author's name was restored, but the missing sentences remained unaddressed. It took them a full month to rectify their mistakes. Clearly, the person handling my manuscript lacked the necessary expertise. They never apologized for the delays or the poor quality of their work. My advice is to seek another company for assistance. This experience was definitely not satisfactory.
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