The company purport to help reward employees and keep them motivated. I was lucky enough to earn “Energize” points over 5 years, but as I’m being made redundant, decided to redeem my saved balance. Mostly there’s nothing I want or need, but I was excited to see that I could afford a Dyson vacuum cleaner with my points balance and ordered a V15 Detect model. I received a confirmation e-Mail saying it would ship in 1to 3 days. I told my family I would do all the vacuuming! However, today my order was cancelled and the price was more than doubled so that I can’t afford it with my points balance. The points price also went up overnight on the other model I was looking at yesterday, so I can’t afford that model either. The small print says they can cancel any order for any reason. I feel so disappointed and let down. They have said sorry but there’s “nothing we can do in this occasion” (direct quote: their e-mail uses “in” instead of “on”).If I had paid money rather than points, Workhuman probably would not have been within their rights to cancel the order and put the price up, after I had received a confirmation e-mail and been so looking forward to my parcel arriving!
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