I am 20 days into a support nightmare that has crippled my business. What began as a minor BAA clerical error has turned into a total failure of service. I have been shuffled through 10+ case numbers, forced to set up temporary domains, and rotate through THREE different Enterprise accounts just to keep my practice alive while Google "investigates."
The "support" is a masterclass in delay tactics. My chat histories are a graveyard of agents asking me the same five questions I have already answered in ten previous tickets. They use "let me look into this" as a scripted way to ghost me for 72 hours at a time, only to return and selectively answer one minor question while completely ignoring the critical technical issues I raised. I was promised a "Concierge Migration" that never happened and billing credits that never arrived. Agents like "Jessemae" and "Asfiyamol" hide behind "business hours" excuses to avoid calling me, yet they send these stalling emails during my active work day.
I have officially lost all faith. My formal Legal Notice of Rescission sent on March 21st was ignored. Yesterday was spent in a grueling attempt to recover "shadow files" from my local drive because Google has frozen my access to critical student IEPs and legal data. I am now forced to hire a private IT professional this week to do the technical job that I pay Google Workspace to do. Google doesn't provide support; they provide a loop of broken automated links and calculated incompetence.
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