Our company, PR PROS Communications Limited (Ireland), experienced a serious administrative lockout of our Google Workspace environment after a former director changed passwords and access credentials without authorisation.Despite promptly opening an official support case and clearly explaining that the individual no longer holds any role or authority within the company, Google Workspace Support has so far failed to provide an effective resolution.We were repeatedly asked to complete DNS-based or admin-console verification steps that are objectively impossible in this scenario, as both the registrar and the Workspace admin account were compromised by the same former administrator. Requests to proceed via manual or alternative verification using corporate documentation were met with delays and non-substantive responses.As a result, our company has been without access to critical email and operational systems for an extended period, causing material disruption to business activities.Google Workspace is marketed as a core business infrastructure. In cases involving corporate governance changes and rogue administrators, we expected a faster and more pragmatic recovery process.
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