My experience with WorldFirst has been extremely frustrating and disappointing.
They froze funds coming from my seller account on Delcampe — a well-established international collectibles platform — and processed via Mangopay, which is Delcampe’s official payment provider.
The biggest issue? Their compliance team clearly did not understand how Delcampe works.
They repeatedly requested a “Mangopay statement” directly from me, despite the fact that Delcampe sellers do NOT have independent Mangopay accounts or separate login access. Mangopay is fully integrated and managed at platform level. This is basic marketplace structure knowledge.
I explained this multiple times and provided full screenshots of my Delcampe account, transaction history, balances, and proof of activity. Instead of properly reviewing the documentation, they declined the release of my legitimate business funds.
As a result, I was forced to contact Delcampe directly to obtain remitter bank details so WorldFirst could refund the payment. This caused unnecessary delays, stress, and disruption to my operations — all because of their lack of understanding of a major marketplace system.
For a company positioning itself as a global payment provider, this level of inflexibility and limited marketplace knowledge is unacceptable. Compliance is important — but it must also be competent and informed.
I strongly urge WorldFirst to improve its compliance training and ensure their teams understand standard marketplace payment models before freezing legitimate sellers’ funds.
Very disappointing experience.
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WorldFirst was founded in the UK in 2004, joined Ant Group in 2019. We provide international payment solutions to help businesses overcome trade barriers and high fees. Our goal is to enable truly borderless commerce with easy, fast and secure cross-border transactions.
Today, we're a one-stop digital payment and financial services platform empowering SMEs to grow in global markets. Our multi-currency World Account lets you make and receive international payments, covert currencies and manage expenses - all from one platform.
Over million customers world wide. See more
