My experience with WorldFirst has been extremely frustrating and concerning.
I opened a dispute for a transaction after an issue with an order. After submitting the dispute and providing the required information, I waited for an update from WorldFirst regarding the investigation.
On 12 February 2026, I finally received confirmation from WorldFirst that the dispute had been successful and that the case had been decided in my favour. Naturally, I expected the refund process to begin shortly after that confirmation.
However, after receiving that message, there was no further progress and no clear timeframe provided for when the funds would actually be returned. I followed up multiple times asking for an update but received no meaningful response.
Later, WorldFirst stated that they were waiting to receive the funds back through the card network before crediting my account and that they expected to have more clarity the following week. Despite this, no update followed and the refund was still not processed.
As of 4 March 2026, more than two weeks after the dispute was confirmed as successful, the funds have still not been credited.
What made the situation even worse is that my WorldFirst account was suddenly closed without any notice or explanation. I did not receive any email warning or notification about the account closure, and I was not informed how the outstanding funds from the successful dispute would be returned.
To summarise the timeline:
• Dispute submitted to WorldFirst regarding a transaction
• 12 February 2026 – WorldFirst confirmed the dispute was successful and decided in my favour
• After this confirmation, there were delays and no clear refund timeline
• WorldFirst stated they were waiting for the funds through the card network
• 4 March 2026 – refund still not received
• My account was closed without notice or explanation
This experience has been extremely disappointing. A company handling customer funds should provide clear communication and transparency, especially when a dispute has already been decided in the customer’s favour. Unfortunately, that has not been my experience.
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WorldFirst was founded in the UK in 2004, joined Ant Group in 2019. We provide international payment solutions to help businesses overcome trade barriers and high fees. Our goal is to enable truly borderless commerce with easy, fast and secure cross-border transactions.
Today, we're a one-stop digital payment and financial services platform empowering SMEs to grow in global markets. Our multi-currency World Account lets you make and receive international payments, covert currencies and manage expenses - all from one platform.
Over million customers world wide. See more
