The company’s customer service and technical support do not live up to the advertised 24/7 availability. In the middle of serving two customers, the first payment went through successfully, but during the second transaction the terminal displayed the message: “Transaction declined – terminal locked, contact product support.”I was unable to reach anyone through chat, phone, or email. This happened on a Saturday afternoon around 4 p.m., one of the busiest times for a restaurant, when you would expect to receive assistance. Unfortunately, the following day was Father’s Day Sunday, and I still could not reach anyone for help.The situation caused major disruptions to our payment operations and customer service, resulting in significant financial losses. This is unacceptable, especially considering that many restaurants rely heavily on card payments during weekends and holidays. The company should improve the accessibility and response time of its support, particularly when payment processing is completely interrupted.
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