Review Time
Wooooow. I usually I don't write reviews, but... This is THE worst company I've ever seen. It's been now more then two weeks after the first customer paid me over their platform. I haven't seen a dime yet. Customer service is iritating and usefull. I don't know will I ever see my 1.000 Eur. DO NOT DO YOUR BUSINESS WITH THEM!
Wooooow. I usually I don't write reviews, but... This is THE worst company I've ever seen. It's been now more then two weeks after the first customer paid me over their platform. I haven't seen a dime yet. Customer service is iritating and usefull. I don't know will I ever see my 1.000 Eur. DO NOT DO YOUR BUSINESS WITH THEM!
Very poor service. All agents you have on the phone are most likely remote, therefore you can't hear them well (often you hear noise in the back like kids yelling), but the most annoying part is when you ask for a service, meaning you want to give them more business, and they are not even capable to answer. They tell you to call another department, then this department tells you otherwise, they make it very hard (and long) to subscribe to a service. Looking forward to another payment solutions that provide good service.
Worldline's investigation is extremely poor. A car rental company debited a deposit and refuses to refund it. Worldline refuses to conduct a thorough investigation and closes the case without any results. Worldline employs "fraud experts" who refuse to investigate!
Worldline Global processed funds for an offshore, unregulated online casino (LuckyGem) through Payment.io. These payments went to a random shell company in the UK "Trgr". This breaches various anti AML and KYC laws.I'm sincerely hoping that they process a refund directly to my card before I need to file a dispute with my bank.
The company’s customer service and technical support do not live up to the advertised 24/7 availability. In the middle of serving two customers, the first payment went through successfully, but during the second transaction the terminal displayed the message: “Transaction declined – terminal locked, contact product support.”I was unable to reach anyone through chat, phone, or email. This happened on a Saturday afternoon around 4 p.m., one of the busiest times for a restaurant, when you would expect to receive assistance. Unfortunately, the following day was Father’s Day Sunday, and I still could not reach anyone for help.The situation caused major disruptions to our payment operations and customer service, resulting in significant financial losses. This is unacceptable, especially considering that many restaurants rely heavily on card payments during weekends and holidays. The company should improve the accessibility and response time of its support, particularly when payment processing is completely interrupted.
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