I placed an order for store pickup after receiving multiple promotions advertising a 10% discount. The messages suggested quick pickup, but after completing my order, I never received a notification that it was ready. I called the store and was told they couldn't find my order but would fulfill it. Later, customer support informed me that pickup could take up to 72 hours, which was not disclosed in the advertisements. This misleading practice is unacceptable. I've also requested to be removed from their email list multiple times without success. I hope the refund process is straightforward, as I feel I was charged under false pretenses, and my trust in this service has been severely damaged.
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