Review Time
I received an item as a Christmas gift and visited the local store to exchange it for other products. The item was clearly labeled with the brand name, SKU, and price, yet even though it was still within the holiday return period, they denied the return without proof of purchase. I didn’t have a gift receipt, and despite my intention to make other purchases in exchange, they insisted on proof of purchase. This policy felt like an implication that I had stolen the item.
I placed an order for store pickup after receiving multiple promotions advertising a 10% discount. The messages suggested quick pickup, but after completing my order, I never received a notification that it was ready. I called the store and was told they couldn't find my order but would fulfill it. Later, customer support informed me that pickup could take up to 72 hours, which was not disclosed in the advertisements. This misleading practice is unacceptable. I've also requested to be removed from their email list multiple times without success. I hope the refund process is straightforward, as I feel I was charged under false pretenses, and my trust in this service has been severely damaged.
I placed an order for store pickup after receiving multiple emails and texts promoting a 10% discount. The messages suggested I could pick up the order the same day. After placing and paying for my order, it was confirmed, but I never received a notice that it was ready for pickup. When I called the local store later, they couldn’t find my order and told me to wait for an email. Customer support later informed me that pickup could take up to 72 hours, which was not what was advertised. If I had known it would take that long, I wouldn’t have ordered. This misleading promotion is unacceptable. I've also requested to be removed from their email list multiple times, but that hasn’t happened. Now, I just hope the refund process goes smoothly, as I feel I was charged under false pretenses, and my trust in this service has been severely impacted.
It’s frustrating how long it takes to receive a gift card. I purchased one on 12/7, and as of 12/23, it still hasn’t arrived. They claim it will be here by the 24th. This experience has been disappointing, and I won't be ordering from this service again.
This review pertains to a local store experience. I bought two ornaments on 11/26/25, advertised as three for $12. However, I was charged $4.99 each at checkout. I pointed out that retailers must sell at the lowest advertised price, which should have been $4.00 each. The manager was unhelpful. Be prepared for possible pricing discrepancies and unprofessional behavior at this location.
I enjoy the unique items offered, but the service is lacking. Their marketing often includes sold-out items, and their website is slow and cluttered. I ordered two gift cards in the last five months; the first digital one had issues, and the second one, mailed, hasn’t moved since it was marked as shipped. Customer service told me to wait a week, and ten days later, there’s still no update. I might have to dispute the charge with my credit card company due to the poor experience.
I had a wonderful experience at the local store after a friend introduced me to it. I found great home décor items and even needed to exchange one. The staff was incredibly helpful, checking stock and holding items for me. Their willingness to assist made my shopping experience enjoyable. I truly appreciate the excellent service and wanted to acknowledge the hard work of the staff.
I had a very frustrating experience. I ordered a rug twelve days ago, and it still hasn't shipped. Despite multiple emails and calls, I received vague and contradictory information. One representative claimed it was shipped, while another provided an ETA that was later canceled. I feel like my order is being held without any clear communication, and I don’t trust this service with my time or money.
I had an extremely frustrating experience with customer service regarding an online order for a mirror. It was delivered to the wrong place and later returned due to damage. After waiting for a replacement, I learned it was backordered. I found a local store with the item in stock and requested to cancel my online order, but five days later, I still haven't received confirmation or a refund. I've spent hours trying to resolve this with customer service without success.
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Worldmarket.com offers a great selection of home items; Home Furnishings, Home Décor and Living Room Furniture. Shop now at Worldmarket.com and save.
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