I received an item as a Christmas gift and visited the local store to exchange it for other products. The item was clearly labeled with the brand name, SKU, and price, yet even though it was still within the holiday return period, they denied the return without proof of purchase. I didn’t have a gift receipt, and despite my intention to make other purchases in exchange, they insisted on proof of purchase. This policy felt like an implication that I had stolen the item.
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