I am extremely disappointed with the service I’ve received from WorldRemit. A transaction of $200 ,was sent on 1st April 2026 from South Africa to Zimbabwe, and the funds were never received.
Despite providing all the requested information, including the recipient’s EcoCash statement, the issue remains unresolved. Communication has been slow and ineffective, with no clear solution or urgency shown, even after explaining that the money was meant for an emergency.
This experience has been stressful and frustrating. I expected a reliable and efficient service, but unfortunately, this has not been the case. I strongly urge Sendwave to improve their customer support and handling of such critical issues.
At this point, I am still waiting for either the funds to be delivered or a full refund.
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We’re the online money transfer service that’s changed the way people send money abroad. We believe that sending money to family and friends should be fast and simple for every one of our customers. Join them and send money abroad on our website, or new and improved WorldRemit app, via cash pickup, bank transfer, mobile money or airtime top up.
We really make international money transfers fast (you can send in just a few taps), secure and convenient. We also offer low cost transfers every time - in fact, we’re on average, 46% cheaper than most banks. Nothing is hidden as you’ll see all our low fees upfront.
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